Refund and Returns Policy

Effective Date: June 6, 2025

At Alamode, we are committed to delivering high-quality cannabis products and exceptional customer service. Please review the following policy regarding returns and refunds.

Returns
Due to the nature of cannabis products, we do not accept returns unless the item is damaged, defective, or the wrong product was delivered.
To request a return, you must contact us within 3 days of receiving your order. Be sure to include your order number, a description of the issue, and clear photos of the product and packaging.

Eligible cases may result in a replacement, store credit, or a full or partial refund.

Items Not Eligible for Return

• Opened or used cannabis products

• Edibles or perishable goods

• Items not in original condition or packaging

• Products returned without prior approval

Refunds
If your return or issue qualifies for a refund:

• The refund will be processed to your original payment method

• It may take 5 to 10 business days to appear in your account

• You will receive a confirmation email once the refund is initiated

Missing or Delayed Refunds
If you haven’t received a refund:

1. Check your payment account again

2. Contact your bank or credit card provider

3. If necessary, contact our support team for further assistance

Exchanges
Exchanges are offered only for defective, damaged, or incorrect items. Please contact us within 3 days of delivery to request an exchange.

Legal Compliance
We operate in accordance with all applicable cannabis regulations. Returns and refunds are subject to the laws in your local jurisdiction. Please verify that you are eligible to receive cannabis products in your area before placing an order.

If you have questions about this policy, feel free to contact our customer support team.